If you are not satisfied with the products that you have purchased, we will be happy to exchange it according to our exchange policy.

• The items not exchangeable
  • 1. Items not in the original condition (ex: Damaged items, items with dirt / makeup / patches)
  • 2. Items which done any size adjustments as per the customer requirements
    • For the items which are not done any size adjustment as per the customer requirement.

      The items should be in the original condition. You can exchange item / items Within 7 days from purchasing. Must keep the labels and tags with the product (attached) and return with the original receipt. We would be grateful to hear the reason for exchanging the item as well.

    • For the items which are done any size adjustment as per the customer requirement.

      We are sorry to inform that you cannot exchange those kinds of item / items

  You can exchange an eligible product only ONCE. That means you cannot exchange an already exchanged product.

• Return the Purchased Products

  We do not accept returns. However, if you find a damaged item when the goods are being delivered, please contact us at that very moment through 0702761022. or send us an email on the same day of delivery to Ceyla.lk .

• Way of exchanging products to ceyla?
  • 1. Please send us an email to ceyla.lk or send SMS to 0702761022
  • 2. Pack the items in the same packaging in the original condition with labels and tags.
  • 3. Inform us the product that you need to get it exchanged with. (Please note that we will not be sending the product to you till we receive the returning product.)
  • 4. Please send the returning product/products from your side to our address (Address) and inform us before sending the dress. (Tel : 0702761022. )

    The courier charges of the returning dress needed to be paid by the customer.
    1. If the items passed with the quality check we will send you an email/ SMS with the coupon code for the value of the products you have paid. You can use this coupon code in your next purchase ( you need to add the coupon code in the checkout page, and you can see that the amount will be deducted from the total.)